These Terms and Conditions apply to the use of all services on the Big Bets platform. By creating an account or using any of our services, you are deemed to have agreed to these Terms.
1. General Terms & Conditions
Big Bets (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service provider. These Terms and Conditions ("Terms") govern the use of the Big Bets website bigbets.fun and all associated services.
By using our platform or creating an account, you are considered to have read and agreed to these Terms, our Privacy Policy, and our Responsible Gaming Policy. If you do not agree with these Terms, please do not use our platform.
1.1 Scope of Application
These Terms apply to the following:
- All users of the Big Bets website and mobile platform
- Applies to both registered members and guest users
- All financial transactions, bonuses & promotional offers
- All gaming activities including Sports Betting, casino games, slots & bingo
1.2 Language & Interpretation
These Terms may be available in both Bengali and English. In the event of any dispute, the English version shall prevail. However, Big Bets will always strive to protect the interests of Bengali-speaking members.
2. Account Register
To open an account with Big Bets, you must meet certain requirements. Every member is responsible for providing accurate and truthful information.
2.1 Registration Requirements
- You must be 18 years of age or older
- All information provided during registration must be truthful, accurate, and up to date
- Each individual may only open one account
- Multiple accounts cannot be created using the same mobile number or email address
- Operating multiple accounts from the same device or IP address is prohibited
2.2 Account Security
It is your responsibility to keep your account password and login details strictly confidential. To ensure your account's security:
- Use a strong password (at least 8 characters, combining uppercase letters, lowercase letters, and numbers)
- Never share your account credentials with anyone
- Always log out after using a public computer or shared device
- If you notice any suspicious activity, notify our support team immediately
Big Bets is not liable for any unauthorized use of your account. Keeping your account secure is entirely your responsibility.
3. Age Verification & KYC
Big Bets strictly enforces an 18+ policy. Preventing underage gaming is one of our highest priorities.
3.1 Age Verification Process
We may verify your age during registration or prior to withdrawal. You may be required to submit one of the following documents:
- National Identity Card (NID)
- Passport
- Driving license (showing date of birth)
- Birth registration certificate (government-issued)
3.2 KYC (Know Your Customer) Process
Big Bets conducts KYC verification to ensure financial security and prevent fraud. The following documents may be requested as part of the KYC process:
- Government-issued photo ID
- Proof of address (utility bill, bank statement)
- Proof of payment method (mobile banking screenshot)
- Selfie or video verification (if required)
Withdrawals may be delayed or suspended if KYC verification is not completed. Complete your verification promptly to receive your winnings on time.
4. Deposits & Withdrawals
Big Bets supports all popular payment methods available in Bangladesh. All financial transactions are processed through secure, encrypted channels.
4.1 Deposit Rules
- Minimum deposit amount: BDT 500
- Maximum deposit: Varies by account level
- Deposits are generally instant or credited within 2 minutes
- If a deposit is unsuccessful, the balance will not be credited automatically — please notify support
- Only use payment methods registered in your own name
4.2 Withdrawal Rules
- Minimum withdrawal amount: BDT 500
- Maximum withdrawal: BDT 500,000 per day (for verified accounts)
- Withdrawal to bKash/Nagad/Rocket: within 1–6 hours
- Bank transfer: 1–3 business days
- Withdrawals may be delayed if KYC is not completed
4.3 Transaction Cancellations & Refunds
Once a withdrawal request has been approved, it generally cannot be cancelled. However, cancellation may be possible by contacting the support team before processing is complete. Deposits cannot be refunded once submitted — please confirm before completing any transaction.
Big Bets does not charge any transaction fees. However, your payment provider (bKash, Nagad, etc.) may apply their own charges.
5. Bonuses & Promotions
Big Bets offers a variety of bonuses and promotional offers. These bonuses are granted under specific terms and conditions and may be forfeited if misused.
5.1 Welcome Bonus
- A special bonus on the first deposit applies to new members
- Bonus amounts and terms are detailed on the promotions page
- The welcome bonus is applicable once only — per account
5.2 Wagering Requirements
To withdraw a bonus, you must meet the specified wagering requirement. For example, a 30x wagering requirement means you must wager 30 times the bonus amount before making a withdrawal.
- A specific time limit applies for meeting wagering requirements (typically 7–30 days)
- Not all games may contribute equally toward wagering requirements
- Bonus balance and real balance are kept separate
- If the requirements are not met within the time limit, the bonus will be forfeited
5.3 Bonus Abuse Policy
Big Bets closely monitors misuse of its bonus system. In the following cases, bonuses may be forfeited and accounts may be suspended:
- Attempting to claim bonuses through multiple accounts
- Claiming bonuses using false information
- Unusual betting patterns intended to circumvent bonus terms
- Claiming bonuses through multiple accounts registered under family members' names
Detailed Bonus Offer Terms
On the promotions page available. Please read all terms carefully before claiming any bonus.
6. Betting Rules
Betting activities on Big Bets are governed by specific rules. All betting outcomes are determined entirely through automated, impartial systems.
6.1 Bet Acceptance
- If no confirmation is received after placing a bet, the bet will be considered not accepted
- If a bet is cancelled due to a technical issue, the amount will be refunded to your balance
- Live bet rules after match start are listed on the Sports Betting page
6.2 Casino & Slots Games
- All casino games are RNG (Random Number Generator) certified
- Game outcomes are entirely random and in no way predetermined
- RTP (Return to Player) information for each game is available on the game page
- If a game is interrupted due to a technical issue, the result of the last confirmed round will stand
6.3 Disputed Results
If a dispute arises over the outcome of a game or bet, the Big Bets support team will conduct an investigation. The relevant funds may be frozen during the investigation. The final decision rests with Big Bets.
7. Prohibited Activities
The following activities are strictly prohibited on the Big Bets platform. Violations may result in permanent account closure and forfeiture of your balance.
The following activities are considered serious violations and may result in legal action.
- Operating multiple accounts or using another person's account
- Money laundering or suspicious financial activity
- Attempting to hack the platform's software or using bots
- Registering an account or submitting KYC documents with false information
- Abuse or manipulation of the bonus system
- Attempting to steal account credentials from other members
- Scraping platform data for competitive or commercial purposes
- Exploiting game vulnerabilities or bugs to gain an unfair advantage
8. Account Suspension & Closure
Big Bets reserves the right to temporarily or permanently suspend an account without prior notice in the following circumstances.
8.1 Grounds for Account Suspension
- Any evidence of terms and conditions violations
- Suspicious financial activity or potential fraud
- Submitting false information during KYC verification
- Accounts inactive for an extended period (over 12 months)
- Court orders or legal requirements
8.2 Inactive Account Policy
If there are no transactions or logins for 12 consecutive months, the account will be marked as inactive. An administrative fee of BDT 200 or 5% of the balance (whichever is lower) may be deducted monthly from inactive accounts. Contact our support team to reactivate your account.
9. Responsible Gaming
Big Bets believes gaming is a form of entertainment, not a source of income. We are committed to fostering a responsible gaming culture.
- Self-exclusion option: Temporarily or permanently exclude yourself from gaming
- Deposit limits: set daily, weekly, or monthly limits
- Session timer: Set time limits on your play to build healthier habits
- Reality Check: regular reminders of your gaming time and spending at set intervals
10. Privacy & Data Protection
Big Bets takes the protection of your personal information extremely seriously. We never sell your data to third parties or share it without authorization.
10.1 Data Collection
We collect the following information:
- Personal details provided at registration (name, email, phone number)
- Identity documents required for KYC verification
- Transaction history and gaming activity
- Device information and IP address (for security purposes)
10.2 Data Usage
Collected information is used to:
- For account management and verification purposes
- To prevent fraud and money laundering
- For customer service and support purposes
- To comply with applicable legal obligations
11. Changes & Updates
Big Bets reserves the right to update these Terms and Conditions at any time. Members will be notified via email or an in-platform notification before any changes take effect.
- At least 7 days' notice will be given for significant changes
- Continued use of the platform after any changes will be considered acceptance of the updated terms
- If you do not agree to the changes, you may request account closure — your balance will be refunded
- The "Last Updated" date at the top of the page always indicates the most recent version
12. Contact & Complaints
If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. We are available 24 hours a day, 7 days a week.
12.1 Complaints Process
- Please contact our live chat support first
- If your issue is not resolved via live chat, please send a detailed complaint by email
- An initial response will be provided within 48 hours of receiving a complaint
- Complex issues will be resolved within a maximum of 7 business days